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The Artisan Workshop privacy policy

Last updated: 16 October 2026

 

1. Who we are

The Artisan Workshop is a bespoke kitchen design and cabinetry business run by Richard Pond, serving homeowners in Hampshire and the surrounding areas.

In this policy, “we”, “us” and “our” refer to The Artisan Workshop and Richard Pond.

We are responsible for handling your personal information in accordance with applicable data protection law.

Business name: The Artisan Workshop
Business owner: Richard Pond
Website: https://www.theartisanworkshop.co.uk/
Email: theartisanworkshop.co.uk@gmail.com

 

2. What information we collect

We may collect and process the following personal information when you visit our website or contact us:

  • Contact information: your name, email address, telephone number and any other contact details you provide.

  • Enquiry information: details about your kitchen or cabinetry project, your requirements, budget, property and any other information you choose to share with us.

  • Communications: messages and correspondence between you and The Artisan Workshop.

  • Technical information: information about how you use our website, such as your IP address, browser type, device information and cookie preferences, where collected.

  • Project and transaction information: if you become a customer, information needed to prepare quotations, manage your project, provide our services, process payments and meet legal obligations.

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

 

3. How we use your information

We may use your personal information to:

  • Respond to enquiries about our kitchen design and cabinetry services.

  • Discuss your requirements and prepare quotations, proposals and designs.

  • Provide and manage services you request.

  • Communicate with you about your enquiry or project.

  • Maintain, operate and improve our website.

  • Protect our website and business against misuse or security threats.

  • Maintain business records and comply with legal obligations.

  • Handle disputes and protect our legitimate business interests where necessary.

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include taking steps at your request before entering into a contract, fulfilling a contract, complying with a legal obligation or pursuing our legitimate interests. Where consent is required, we will ask for it.

 

4. How we share your information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our website or run our business. These may include:

  • Wix: the platform used to host and operate our website and any forms or features provided through it.

  • Email and communication providers: where used to receive and respond to enquiries.

  • Professional advisers and service providers: where necessary to support our business or deliver a project.

  • Payment providers: where required to process payments.

  • Authorities or regulators: where disclosure is required by law.

We only share information where appropriate and take reasonable steps to ensure it is handled securely.

Some service providers may process personal information outside the United Kingdom. Where this occurs, we will ensure that any legally required safeguards are in place.

 

5. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including any legal, accounting or reporting requirements.

Our intended retention periods are:

  • General enquiries: up to 24 months after our last meaningful contact, unless the enquiry becomes an ongoing project or there is another reason to retain the information.

  • Customer and project records: for as long as necessary to manage the project and deal with related obligations or disputes.

  • Financial and accounting records: for the period required by applicable law.

  • Marketing information: until you withdraw your consent or object to the relevant processing, as applicable.

When information is no longer needed, we will securely delete it or anonymise it where appropriate.

 

6. Cookies and website analytics

Our website is hosted by Wix, which may use cookies and similar technologies to provide website functionality, maintain security and support visitor preferences.

Depending on the features enabled on our website, cookies or similar technologies may also be used for analytics or other purposes.

Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

You may be able to manage your preferences through the cookie controls available on our website and through your browser settings. Blocking certain cookies may affect how parts of the website function.

For further information about the cookies actually used on this website, please refer to the cookie notice and settings provided on the site.

 

7. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

8. Your data protection rights

Under applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Ask us to restrict how we use your information.

  • Object to certain types of processing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please email theartisanworkshop.co.uk@gmail.com. We may need to verify your identity before responding.

 

9. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

 

10. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

If you visit another website through a link on our site, we recommend reviewing its privacy policy before providing personal information.

 

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on this page, with the date of the most recent update shown at the top.

 

12. Contact us

If you have questions about this privacy policy, wish to exercise your data protection rights, withdraw consent where applicable, or raise concerns about how your personal information is handled, please contact Richard Pond at The Artisan Workshop.

Email: theartisanworkshop.co.uk@gmail.com
Website: https://www.theartisanworkshop.co.uk/

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